Monday, May 08, 2006

LMS Upgrades- Lessons Learned from ERP 

In the March edition of Communications of the ACM (Association for Computing Machinery), Robert C. Beatty and Craig D. Williams write:
One of the most important IT-enabled business innovations during the decade has been the emergence of enterprise resource planning (ERP) systems. Lured by guarantees of improved business productivity, streamlined business operations and, and increased cost savings, organizations worldwide have launched initiatives to integrate ERP systems into their existing business environments.
I was struck by the similarity between the ERP systems and LMS (learning management system). A quick substitution of LMS for ERP and "learning" for a few instances of "business" and it could be the beginning of an LMS white paper. The goal of their article was to give ERP teams proven and practical recommendations for successful ERP upgrades. I think it just may apply to LMS upgrades too. Here are their 8 top-level findings:
  1. Build your business case on new functionality.
  2. Treat the upgrade like a new project.
  3. Keep the (original implementation team) team together.
  4. This is a business project, not an IT project. [emphasis added]
  5. Watch for hidden infrastructure costs.
  6. Un-customize customizations.
  7. Test like your organization's future sucess depends on it.
  8. Don't skimp on the training.
Of course we've got to like #8. But what about #6? It is so tempting to request customizations, ostensibly to improve the learning experience, but how detrimental are delays or additional costs to the learning experience? Beatty and Williams note that for ERP projects "Dealing with customizations requires approximately 80% of a software developer's and 60% of a business analyst's time and effort.". They recommend that customizations be evaluated and considered for elimination during the upgrade process.

This article is definitely worth reading for any training manager or IT staff involved in an enterprise LMS upgrade.

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Wednesday, May 03, 2006

SCORM 2004 Vendor News 

Some other good SCORM news is that Rustici Software is working on a testing tool that will help clarify/visualize Simple Sequencing and Navigation Rules and the resulting activity tree. Beta testing should begin soon, so look for an announcement or contact them if you are interested.

Last month, I bashed a few LMS vendors about not caring about certification for SCORM and AICC (or the glaring lack of certification).

Kudos to Saba for stepping up and getting Saba Enterprise Learning Suite 5.3 certified for SCORM 2004 2nd Edition (Test Suite 1.3.3) in April. Now all Saba is missing is a current AICC certification.

Hopefully, we'll see some other vendors step up to the plate soon for AICC, and/or at least announce a position regarding SCORM 2004 certification (e.g., are they waiting for 3rd Edition?). I'd still love to see a current certification for Oracle, SAP, or SumTotal.

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SCORM 2004 News - 3rd Edition Public Draft 

I just got back from last week's SCORM 2004 Technical Work Group meetings, and it seems like there will be some great clarifications in SCORM 2004 3rd Edition, particularly for Simple Sequencing and Navigation. That is the good news. The bad news is that it Simple Sequencing isn't all that simple and can be quite confusing for your average trainer or instructional designer (including me). Also, note that it could be a few months before the final docs and then the test suite are available for SCORM 2004 3rd Edition. Although the public review period just ended, you can still get an impacts summary online.

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